In the market for a new roof? You may be feeling overwhelmed with the decision of choosing the best roofing professional for the job. With dozens of roofing companies in Western New York, knowing what to look for in a roofing contractor can be confusing.

As you consider roofing contractor options, here are three important factors to consider:


Being one of the most high-risk types of work, any credible roofing professional should be insured. Asking roofers if they have proper workers’ compensation and liability insurance should be the first question upon inquiring about services. In the event of onsite injuries or property damage (which occur more often than you might think), insurance is important for covering these types of liabilities. If you use a company that’s not insured, you as the homeowner may be faced with medical bills and other costs, should an unforeseen accident occur on your property. In some cases, homeowners’ insurance doesn’t even cover these types of incidents, making it especially important to vet a roofer that’s fully insured.


Any roofing repair or replacement requires professionals who are fully skilled and equipped. Asking every potential roofing company about their level of experience and how long they’ve been in the industry will give you peace of mind that your roof is in good hands. In addition to asking companies how many years they’ve been in business, it’s a good idea to read reviews online to form an opinion for yourself about each company’s expertise. If you know other customers who have used the company, be sure to check with them for their feedback too. 

Customer Service

While it’s easy to forget, a solid roofing company should offer exceptional customer service. This means providing responsive communication, ease of scheduling and a high level of professionalism in all interactions. You can gauge a roofing company’s quality of customer service by paying attention to how quickly they return your calls, as well as how clear they are with promptly providing answers to your questions and addressing any concerns.  

Remember, your roof is one of your home’s most major assets. Taking time to research and assess the best roofing contractor for your Buffalo home is critical not only for ensuring the best quality roof replacement or repair services, but for maintaining the value of your home for years to come. If you’re in search of a trusted and highly experienced roofing contractor in Western New York, get in touch with the experts at AVA Roofing!