Top 13 Questions to Ask When Hiring a Roofer

Hiring a roofing company? There are some very important questions you should always ask. Here they are, along with why they’re important. (And Why You Should Hire AVA!) Please review before you start your roofing project!

1. What’s your Full Business Name?

Answer you should get: AVA Roofing and Siding, Inc. If you don’t have the full business name, the roofing company may disappear overnight with your deposit.

2. What’s your Physical Address (Not a PO Box)?

Answer you should get: 672 Niagara Falls Boulevard, North Tonawanda, NY 14120. PO Boxes can be rented to anyone and doesn’t provide protection in case of legal issues down the road.

3. Do you offer homeowner references?

Answer you should get: Yes. Only a company that is brand new or has poor customer service will refuse to provide references from past customers.

4. Do you offer a warranty?

Answer you should get: Yes. Quality contractors always warranty their work.

5. Do we need a permit?

Answer you should get: In most cities you do. A contractor offering to do the work without one should be avoided.

6. Will you pull it or does the customer?

Answer you should get: We take care of it. Why should you have to do the extra work? Our team is here to make the project easier and pain-free for you as possible.

7. Do you tear off the old roof or go over top of it?

Answer you should get: We always recommend a complete tear off. Old roofing material can hide damage and trap moisture.

8. Do you install drip edge?

Answer you should get: Yes. Drip edge protects the edge of your roof decking from moisture.

9. Do you provide a written estimate?

Answer you should get: Yes. It provides legal protection against overcharging down the road. We have the client’s best interest throughout the entire process.

10. Do you provide plywood cost upfront in case it’s rotten?

Answer you should get: Yes. You shouldn’t have any hidden fees from damaged decking. AVA is always upfront with any costs during a project.

11. What happens in case of inclimate weather or project issues?

Answer you should get: We can seal it off and it will be okay overnight. From there, we can continue the project like normal.

12. Do you offer financing?

Answer you should get: Yes. We make it easier for you to get your new roof on, no matter if you need to create a finance plan to get it done.

13. Do you offer different options/packages?

Answer you should get: Yes: good, better, best, with the same workmanship, just different materials.

Trust AVA with Your Next Project

When you consider the difference in project cost, you’ll usually be better off using a better quality material. When you’re hiring a roofing company, the answers to the above questions help you determine how well they’ll serve your needs now and long in the future. If you’ve got a project ready to go, please feel free to reach out to AVA Roofing & Siding today for a free quote.

The Go-To Roofer in Buffalo, NY!